尊敬的賓客：非常抱歉給您帶來諸多不便，讓您擁有不佳的入住體驗。酒店有提供包含minibar飲料的套餐，未能及時説明我們很抱歉；拼床僅涉及部分房間，酒店提供多種房型可選，相關情況未提前告知是我們的問題。關于您提到的其他問題我們已全部記錄，即刻核查整改，對服務團隊強化培訓。非常感謝您給我們提出的寶貴意見，希望在不久的將來能為您提供更加優質的服務。
尊敬的客人，非常感謝您光臨大都會海逸酒店。很高興您對酒店感到滿意，這是讓我們不斷進步的最大鼓勵。同時感謝您在百忙之中分享您的入住體驗，我們期待您的再次光臨，祝您生活愉快。
看到您的點評，我們由衷地感到開心和榮幸！能得到您如此細致的肯定，是我們團隊最大的動力。讓每一位客人感到被重視、被關懷，是我們服務的初心。很高興我們的前臺、禮賓、客房以及大堂的同事們的用心和主動，都能被您感受到，并為您帶來了一段舒適安心的入住體驗。酒店優越的地理位置能為您的出行和休閑提供便利，我們也非常欣慰。您的推薦是對我們最高的褒獎。全體同事都期待著您的下次光臨，我們將一如既往，努力為您提供更溫馨、周到的服務。祝您生活愉快！
Dear guest, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and me to hear that you enjoyed the stay at Harbour Plaza Metropolitan Shanghai as well as appreciating our location and view from the room. Harbour Plaza Metropolitan Shanghai, you'll find a place where simple delights become memorable moments. The hotel is ideally located on the Liquan Road, directly connected to Metro Line 11、Line 14 zhenru Road Station. Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wishing you safe travels and stay well.
尊敬的客人，非常感謝您光臨大都會海逸酒店。很高興您對酒店感到滿意，這是讓我們不斷進步的最大鼓勵。酒店位于真如副中心與地鐵11號線、14號線真如路站毗鄰，可直達靜安寺、徐家匯、迪斯尼、新天地、陸家嘴等，交通便捷，地理位置優越，絕對是您商務、觀光出行、用餐的好選擇。同時感謝您在百忙之中分享您的入住體驗，我們期待您的再次光臨，祝您生活愉快。
尊敬的客人，您好！ 感謝您選擇大都會海逸酒店。酒店位于真如副中心與地鐵11號線、14號線真如路站毗鄰，可直達靜安寺、徐家匯、迪斯尼、新天地、陸家嘴等，交通便捷，地理位置優越，絕對是您商務、觀光出行、用餐的好選擇。我們將秉持一貫的熱情服務，真誠的期待在不久的將來再次歡迎您的到來！
尊敬的客人，您好！ 感謝您選擇大都會海逸酒店。酒店位于真如副中心與地鐵11號線、14號線真如路站毗鄰，可直達靜安寺、徐家匯、迪斯尼、新天地、陸家嘴等，交通便捷，地理位置優越，絕對是您商務、觀光出行、用餐的好選擇。對于未能達到您預期的標準，我們感到非常遺憾,有關您指出的問題，我們已經把您的意見反映給相關部門負責人跟進，以便提供更好的出品。我們將秉持一貫的熱情服務，真誠的期待在不久的將來再次歡迎您的到來！
Dear guest, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and me to hear that you enjoyed the stay at Harbour Plaza Metropolitan Shanghai as well as appreciating our location and view from the room. Harbour Plaza Metropolitan Shanghai, you'll find a place where simple delights become memorable moments. The hotel is ideally located on the Liquan Road, directly connected to Metro Line 11、Line 14 zhenru Road Station. Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wishing you safe travels and stay well.
Dear guest,Thank you for your feedback. Please accept our sincerest apologies for the issue with the air conditioning in your room during your stay. We have addressed this with our maintenance team to ensure it is resolved. We hope to have the opportunity to welcome you back and provide a much better experience.
Dear Guest,Thank you very much for choosing Harbour Plaza Metropolitan Hotel and for sharing such a detailed review of your stay! We are truly delighted to learn that you had a wonderful experience and were satisfied with the hotel’s facilities, prime location, and service quality.We are encouraged by your positive comments regarding the hotel’s modern design, clean and comfortable guest rooms, as well as the swimming pool, spa, and fitness facilities. We are also pleased to know that you enjoyed the Chinese and Western dining options and made good use of our convenient location—just steps away from Zhenru Metro Station and the adjacent shopping mall—to explore Shanghai with ease.What particularly brings us joy is that our front desk colleague, Evans, left such a remarkable impression on you with his service. We are committed to providing thoughtful and exceptional service that goes beyond expectations, and Evans’ performance truly reflects this commitment. He has received your special recognition, and we will share this encouragement with the entire team.Once again, thank you for your sincere feedback and recommendation. Our entire team looks forward to welcoming you back in the near future and continuing to provide you with high-quality and warm hospitality.Wishing you pleasant travels and all the best!
