尊敬的宾客：非常抱歉给您带来诸多不便，让您拥有不佳的入住体验。酒店有提供包含minibar饮料的套餐，未能及时説明我们很抱歉；拼床仅涉及部分房间，酒店提供多种房型可选，相关情况未提前告知是我们的问题。关于您提到的其他问题我们已全部记录，即刻核查整改，对服务团队强化培训。非常感谢您给我们提出的宝贵意见，希望在不久的将来能为您提供更加优质的服务。
尊敬的客人，非常感谢您光临大都会海逸酒店。很高兴您对酒店感到满意，这是让我们不断进步的最大鼓励。同时感谢您在百忙之中分享您的入住体验，我们期待您的再次光临，祝您生活愉快。
看到您的点评，我们由衷地感到开心和荣幸！能得到您如此细致的肯定，是我们团队最大的动力。让每一位客人感到被重视、被关怀，是我们服务的初心。很高兴我们的前台、礼宾、客房以及大堂的同事们的用心和主动，都能被您感受到，并为您带来了一段舒适安心的入住体验。酒店优越的地理位置能为您的出行和休闲提供便利，我们也非常欣慰。您的推荐是对我们最高的褒奖。全体同事都期待着您的下次光临，我们将一如既往，努力为您提供更温馨、周到的服务。祝您生活愉快！
Dear guest, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and me to hear that you enjoyed the stay at Harbour Plaza Metropolitan Shanghai as well as appreciating our location and view from the room. Harbour Plaza Metropolitan Shanghai, you'll find a place where simple delights become memorable moments. The hotel is ideally located on the Liquan Road, directly connected to Metro Line 11、Line 14 zhenru Road Station. Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wishing you safe travels and stay well.
尊敬的客人，非常感谢您光临大都会海逸酒店。很高兴您对酒店感到满意，这是让我们不断进步的最大鼓励。酒店位于真如副中心与地铁11号线、14号线真如路站毗邻，可直达静安寺、徐家汇、迪斯尼、新天地、陆家嘴等，交通便捷，地理位置优越，绝对是您商务、观光出行、用餐的好选择。同时感谢您在百忙之中分享您的入住体验，我们期待您的再次光临，祝您生活愉快。
尊敬的客人，您好！ 感谢您选择大都会海逸酒店。酒店位于真如副中心与地铁11号线、14号线真如路站毗邻，可直达静安寺、徐家汇、迪斯尼、新天地、陆家嘴等，交通便捷，地理位置优越，绝对是您商务、观光出行、用餐的好选择。我们将秉持一贯的热情服务，真诚的期待在不久的将来再次欢迎您的到来！
尊敬的客人，您好！ 感谢您选择大都会海逸酒店。酒店位于真如副中心与地铁11号线、14号线真如路站毗邻，可直达静安寺、徐家汇、迪斯尼、新天地、陆家嘴等，交通便捷，地理位置优越，绝对是您商务、观光出行、用餐的好选择。对于未能达到您预期的标准，我们感到非常遗憾,有关您指出的问题，我们已经把您的意见反映给相关部门负责人跟进，以便提供更好的出品。我们将秉持一贯的热情服务，真诚的期待在不久的将来再次欢迎您的到来！
Dear guest, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and me to hear that you enjoyed the stay at Harbour Plaza Metropolitan Shanghai as well as appreciating our location and view from the room. Harbour Plaza Metropolitan Shanghai, you'll find a place where simple delights become memorable moments. The hotel is ideally located on the Liquan Road, directly connected to Metro Line 11、Line 14 zhenru Road Station. Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wishing you safe travels and stay well.
Dear guest,Thank you for your feedback. Please accept our sincerest apologies for the issue with the air conditioning in your room during your stay. We have addressed this with our maintenance team to ensure it is resolved. We hope to have the opportunity to welcome you back and provide a much better experience.
Dear Guest,Thank you very much for choosing Harbour Plaza Metropolitan Hotel and for sharing such a detailed review of your stay! We are truly delighted to learn that you had a wonderful experience and were satisfied with the hotel’s facilities, prime location, and service quality.We are encouraged by your positive comments regarding the hotel’s modern design, clean and comfortable guest rooms, as well as the swimming pool, spa, and fitness facilities. We are also pleased to know that you enjoyed the Chinese and Western dining options and made good use of our convenient location—just steps away from Zhenru Metro Station and the adjacent shopping mall—to explore Shanghai with ease.What particularly brings us joy is that our front desk colleague, Evans, left such a remarkable impression on you with his service. We are committed to providing thoughtful and exceptional service that goes beyond expectations, and Evans’ performance truly reflects this commitment. He has received your special recognition, and we will share this encouragement with the entire team.Once again, thank you for your sincere feedback and recommendation. Our entire team looks forward to welcoming you back in the near future and continuing to provide you with high-quality and warm hospitality.Wishing you pleasant travels and all the best!
